Submit ticket parameters

You can set parameters to submit ticket url so it will set default value for department, category and priority.

It would be like:
http://www.yourdomain.com/support/ticket_submit.php?did=1&cid=1&pid=2

did = the department id
cid = category id
pid = priority id

The advantage of this parameters: you can provide this link in your website and your customers can directly submit ticket to the specific department.