All tickets will be replied as soon as we can. But as we all know that there is timezone difference some replies could be delayed. This will also sometime applied to the holiday time.
Please give the detail description in your tickets so it will get replied as soon as possible. And make sure your email address are correctly typed in when submitting tickets, otherwise it will not get answered to your correct email address.
You may add your wish about incoming features. Please use Wish List
Please note: If you have anything replied yet, please check in your spam list.